Refund policy
Return & Refund Policy
At Cozivia, we want you to love every cozy comfort you bring home. If something isn’t quite right, we’re here to make it right.
30-Day Returns
You have 30 days from the date your order is delivered to request a return. Please note: delivery takes approximately 7–12 business days, so your 30-day window begins when your package arrives at your door.
Return Conditions
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- To start a return, contact us via our Contact page with your order number and the reason for the return.
- We’ll provide return instructions once your request is approved.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or is the wrong product, please contact us within 14 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval. Approved refunds are issued to your original payment method within 5–10 business days.
Please note: original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.
Questions?
We’re here to help! Reach out via our Contact page and we’ll take care of you.